At ShopRight Africa Foods, we strive to deliver your favorite African groceries quickly and securely. Here’s what you need to know about our delivery process:
Shipping Areas
We currently deliver to Coventry residents. If your location is outside of our delivery coverage, please contact us, and we’ll check if we can accommodate your request.
Delivery Timeframes
- Local Deliveries (within Coventry, UK): 2-5 business days after processing.
- International/Regional Deliveries: 5-14 business days, depending on destination and customs clearance.
- Express Shipping: Available for an additional fee (delivery in 1-3 business days where applicable).
Note: Delivery times may vary during peak seasons, holidays, or unforeseen circumstances (e.g., weather delays).
Order Processing
- Orders are processed within 1-2 business days (excluding weekends and public holidays).
- You will receive a confirmation email with tracking details once your order ships.
Shipping Fees
- Free shipping on orders over £150 (if applicable).
- Standard shipping fees apply based on weight, destination, and delivery speed.
- Exact shipping costs are calculated at checkout.
Track Your Order
Once dispatched, you’ll receive a tracking link to monitor your package in real-time. If you encounter any issues, contact us at info@shoprightafricafoods.com.
Returns & Refunds
We want you to be completely satisfied with your purchase. If there’s an issue, here’s our hassle-free return policy:
Eligibility for Returns
You may request a return or refund within 7-14 days of delivery if:
- The product is damaged, expired, or defective.
- You received the wrong item.
- The product is unopened and in its original packaging (for non-perishable goods only).
Note: Due to the nature of food products, perishable items (e.g., fresh produce, frozen goods) cannot be returned unless spoiled or damaged upon arrival.
How to Initiate a Return
- Contact Us within 48 hours of delivery at info@shoprightafricafoods.com with:
- Your order number.
- Photos/videos of the issue (e.g., damaged product, incorrect item).
- Our team will review your request and provide return instructions.
- Once approved, we’ll arrange a replacement, refund, or store credit (based on your preference).
Refund Processing
- Refunds are issued to the original payment method within 5-10 business days after approval.
- Shipping fees are non-refundable unless the error was on our part.
Questions?
For urgent delivery or return assistance, contact us:
Email: info@shoprightafricafoods.com
Phone: +44 7944 177703
Hours: 9:00am – 20:00pm
We appreciate your trust in Shop Right Africa Foods and are committed to making your shopping experience seamless!